The Business of Listening
In a world where customers have endless choices, what actually makes a business stand out?
In this episode of The Back Office, I sit down with Deborah Jenkins, co-owner of Doc J’s Heat & Air Tulsa, to talk about the power of relationships, listening well, and continually learning in business.
Before stepping into entrepreneurship, Deborah spent more than thirty years in medicine—a background that shaped the way she serves customers, communicates, and builds trust. What emerged from that experience is a refreshing perspective on customer service, networking, and leadership in today’s business world.
We talk about the importance of authentic relationships, how businesses can create value beyond the service they provide, and why adaptability and lifelong learning matter more than ever.
This conversation is full of wisdom for entrepreneurs, leaders, and anyone who wants to build a business people genuinely remember.
Show Notes
Guest: Deborah Jenkins
Business: Co-Owner, Doc J’s Heat & Air Tulsa
Location: Tulsa, Oklahoma
Deborah Jenkins is co-owner of Doc J’s Heat & Air Tulsa. Deborah’s story goes far beyond HVAC. Before stepping into business ownership, she spent more than thirty years in medicine—an experience that shaped the way she serves people, communicates, and builds trust.
In This Episode, We Cover:
- Deborah’s transition from medicine to business ownership
- How “bedside manner” translates into customer service
- The power of listening well
- Networking and relationship-building
- Staying adaptable and open to learning
- Standing out in a competitive industry
- Building trust with customers
- Leadership and personal growth through entrepreneurship
Find her online
Website: https://docjsheatandair.com/
Facebook: https://www.facebook.com/docjsheatandair
